citi customer service reddit

  in Egyéb - 2020-12-30

FAQS. they don't even line up managers to have the same schedule as employees. Cities: Skylines. NRI customers can call the Citibank for Citi Priority banking or business preferred services by calling on the number mentioned below: +91 22 4955 2484. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). This is a complete and total intentional failure on Citi's fault - intentional because they knew what would be required to get the job done but made an executive-bonus decision not to allocate the resources to get the job done. Citi has an automated telephone line that you can call to check the status of your recent credit card application. Some random guy answers and says that somehow I was transferred to "an internal line" and immediately transfers me again. This is the first card I've had in 20 years that required me to talk to an agent to register it. Your card maximizes your rewards, with less hassle. Citi customer service is not up to the Costco standard. Press J to jump to the feed. Comment Guidelines. Hello, Sign in. You see, all of the customer service managers are in meeting each time you call. Online shopping for Citi ThankYou Promotion- $15 off $50 from a great selection at Credit & Payment Cards Store. Our customer service representatives are ready - 24/7 - to answer your questions and solve your problems. Skip to main content.us. 1. Get a constantly updating feed of breaking news, fun stories, pics, memes, and videos just for you. save. Apparently according to him he didn't have tracking info. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Other users say customer service can be difficult to get ahold of. Citi's online banking services, credit cards, home & personal loans, and investments ... products, and services as well as pricing described here are available in all jurisdictions or to all customers. Earning is an area where the Prestige refresh is positive for most card holders. Looking for instant response to your query? I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Reddit gives you the best of the internet in one place. Join. I am currently 11 minutes now on hold and counting. Within 30 days of opening your account deposit $5,000 new-to-Citibank funds into the new checking account. Read full review → Hide full review. There was never a scenario in which not phasing this in was not the better option, even though that may have affected executive bonuses. Tried all day yesterday, tried later at night, tried early this morning. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Japan & Korea: Customer Service (contact Citi Customer Service to obtain Dispute Form) Latin America: Customer Service (contact Citi Customer Service to obtain Dispute Form) Auto Enroll and File Maintenance Tips. Download Application Forms and also choose DND service. Passionate about something niche? :) • 0 comments. They had to do an employer verification on me. I had to call them, online chat with them, and then in-account email them three times before they finally understood what I was telling them - "He did not receive the card" is not that complicated. Get help with your account in three ways: Live chat. I'm not joking. Every time I've reached out in the live chat in the Citi app, the agent either doesn't respond at all or just gives a basic canned response that doesn't answer my question whatsoever. Waiting until go live day to open the customer service number was a fail. Your eligibility for a particular product and service is subject to a final determination by Citibank. Maintain a minimum balance of $5,000 for 60 days 2. Unfortunately, its website doesn’t have an online chat feature, and there are no branch locations. The thing that surprised me was Citi didn't have an automated mechanism for registering the card by phone. 2. I get that they are busy but the guy was such an asshole and really snarky. Annual automatic $100 air travel credit (For reimbursement of baggage fees, in-flight wifi, and more. Hot. There were no surprises. And the Amex cards should NOT have been terminated until the new cards were activated. I get that they are busy but the guy was such an asshole and really snarky. View Demo. You’ll find the most reviews on Reddit where vocal users say they’ve had issues with opening and funding the account, along with app issues that exclude this account from their general banking info. Hot New Top. Citibank Credit Card Customer Care Emergency Helpline . It's no wonder the hold times are ridiculously long. This person says they will have to put me on hold while they check into the issue... guess what?!?!?! You can reach CitiPhone on: 0800 00 55 00. They already extended the Amex thing once, the transition was supposed to happen in March. 42 comments. They never sent my authorized user (spouse) a card. Customer Service Citi’s brokerage department is open from 8:00 am until 10:00 pm, EST, Monday through Friday. share. New comments cannot be posted and votes cannot be cast, More posts from the CreditCards community. I've never once chatted with them where the answer didn't end up being: "You will need to call into customer service for that.". I've had the chase quadfecta for years, and just recently decided to get the Citibank trifecta. My CSR from fraud was a pain. Extend your trip with a 4 th night hotel benefit and receive an annual $250 air travel credit. But they didn't. citi reddit r/ citi. CitiDirect Online Banking provides customers with a wide variety of online support, including updates on new releases and tips on how to use CitiDirect more efficiently and effectively. Based on TPG’s valuations, this sign-up bonus is worth $850. Plus, enjoy the added benefit of no foreign transaction fees 1, so you can feel free to travel the world without added costs. Citi Online is working normally; Citi Mobile is working normally; CitiPhone is Due to the volume of people contacting us at this time we recommend you use your Citi account online for your day to day banking needs. Hot New Top Rising. I call back today and wait on hold for over an hour. Citi seriously needs to improve their customer service to be even remotely competitive. Costco sadly doesn't care. The first time, a very helpful lady answered and said she would have the card FEDEX overnighted to me... unfortunately no card showed up the next day. Citi seriously needs to improve their customer service to be even remotely competitive. @NancyLane @Citi your customer service stinks. I've had bad luck with Visa (Chase) and Discover, but exceptional warranty service with AMEX. *Expedia ® Rewards Card From Citi Pricing DETAILS. I have multiple Visas so I will use one of the other ones. We examined data from Bankrate’s bank reviews to determine the top bank providers of customer experience more broadly. I was pretty pissed yesterday that they kept hanging up on me and I can't imagine how members are dealing with it. I've never had to wait like this with AmEx. Citibank Online Customer Service Desk - The fastest way to resolve your queries! Citi Online service status. Earn $200 when you open a new checking account in the Basic Banking package and complete the following requirements: 1. Putting the service back in Customer Service. Ask Citi. I don't think anyone had enough resources to take on 10% of AMEX's portfolio in one day. Alternatively, find out what’s trending across all of Reddit on r/popular. Posted by 8 months ago. I feel like 90% of the problems here would be alleviated if either Costco or Citi had a website where one could check the status of their card rather than using phone support. Citi strives to create the best outcomes for our clients and customers with financial solutions that are simple, creative and responsible. Management is a coin flip if it's good or bad depending on who you get and worse off the structure is garbage. Welcome to Citibank India's Customer Service Centre . It is important to pay them in full and on time. Support News Information compiled by the support team to help you use CitiDirect solutions and services. This will all be forgotten in a week or two. I've never bought anything at Costco on that card before! Just curious. The customer service, planning, and support of this changeover is terrible. Those happen, no big deal, but Costco's decision to make the clean break instead of phasing it in demonstrates a complete and total divorce from reality as well as obliviousness to the complexity of this type of switch that borders on wilful. And Costco failed with their 100%, all or nothing, on/off, on this date we will switch, no questions asked decision - made even though it was guaranteed that there would be all kinds of screwups and snafus. If you go to their twitter, Facebook, or Instagram, it’s filled with angry customers. Hello Select your address Credit and Payment Cards. Thank you for reading and hopefully answering soon. Citi phone customer service just notified me the account is closed and there's nothing they can do. 10 mins to verify, 2 hours on hold while at work. I'm also kind of surprised that they don't have a special customer service group for people with the prestige card like Chase does with the sapphire cards. Customer Service Representative (Current Employee) - Tucson, AZ - December 11, 2020 have been working here for a couple of months and it's already one of the worst places i have ever worked at. Did you get any tracking info at all? SMS YES CLI to 52484 or +91-9880752484 from your registered mobile number OR . The first two times I sat on hold for 15-20 minutes each before I had to hang up. How can I get in touch with customer service? card. Citi Cool. We are at your assistance seven days a week, round the clock. I prefer not to enter my credit card online when I can avoid it. Yes banks good. 79% Upvoted. Thanks for nothing. It has a customer base of approximately 2.5 million across India. I have been on hold for over 2 hours twice... still no card. Reddit has thousands of vibrant communities with people that share your interests. Fancy that. I totally can see how they couldn't get the customer information to Citi in a timely fashion although I am not involved in their operations I can't say with absolute certainty. 2. They dumped me into a differed queue. They place blame with amex and citi. Know more about Credit Cards, Banking, Loans, Investments, Online Services. 2020-12-09 16:30:55 @Twin_Senyo @Ka_k_ra My tweet when citi reported it. I was on hold for 2 hours yesterday. Just spoke with a rep because my card never came. , New comments cannot be posted and votes cannot be cast, Press J to jump to the feed. So very busy. Then around 9am I got through and had a really nice and helpful lady who had my card next day fedexed to me. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. The problem could be on both sides really, Costco IT department is kind of a joke and really behind the curve due to the cost cutting they really can't/won't devote a lot of resources into efficient services. Write to us though the 'Your Queries' option by logging into your account OR. A. Well, insulting. Why would Amex want to help Citi out when Citi took a bunch of Amex's business? Your bill payment service did not deliver my payment and now I am about to lose my long term insurance because you refuse to issue a document showing that YOUR service sent a check for payment but it never cleared. Posted by 5 months ago. I am on my third time trying. Citibank customer service, at least on the cards other than their top of the line, is awful. Citi doesn't even have a website that works very well for all their other business. This was after trying to verify my identity for 9 hours spread out from last night to 10AM this morning. Citi is the leading global bank. Citi is an equal opportunity and affirmative action employer. The Sign-Up Bonus: The card currently offers 50,000 Citi ThankYou Rewards points after $4,000 spend in the first three months. Citi customer service is terrible. I'll see how things are after the dust settles, then have an opinion. 0 comments. When you have a question that the automaton can't find an answer to in the script binder, they suggest a manager call you back within 48 hours. Just spoke with a rep because my card never came. There are some real horror stories out there about Citi. I'm trying to call up and speak with a Citi rep. Evidently Citi tried mailing my card to me in April but the card was returned to sender... not sure why, as all my AMEX statements make it through. share. This is completely unacceptable. Citi Customer Service SCRA Unit . you're kidding, right? A subreddit for discussing any aspect of credit cards. The variable penalty APR is up to 29.99% and may be applied if you make a late payment or make a payment that is returned. Enough to offset your annual fee) 4X Expedia Rewards bonus points on Expedia purchases. I have a source with a person who works at help desk and most of their tasks is receiving calls from workers who lost the password to the AS400 database and are locked out. 2. Earn $400 when you open a new checking and savings account in the Citi Account Package and complete the following requirements: 1. You should probably switch banks before you become one of them. I was in the same boat. Indulge in exceptional travel and hotel rewards with the Citi Prestige ® Card, one of Citi's ThankYou ® rewards credit cards designed for avid travelers. Rising. I think I just got lucky. Citi has three sign up bonuses: 1. The rewards and extended warranty, etc, certainly are better. Best Cities for Jobs 2020 No matter where in the world you find yourself, you need to know your bank, credit card or mortgage is working for you - and your family. Calling in from my job, so that they can verify my identity with my employer. save. Press question mark to learn the rest of the keyboard shortcuts. If you are looking for information about our products & services or wish to reach us, make a selection below to get started. Amex was exclusive, Visa is not. The customers should have come first, and whoever signed off on this failure at the executive level should be escorted from the building. Call our 24*7 CitiPhone banking service. Check Citi Credit Card Application Status By Telephone. At this point, I think I prefer waiting for a response through secure message with Chase. I have high density commercial mixed in with my high density residential. What number did you call? However, rather than contacting me about the issue Citi did nothing. Customer Service Home; Now submit documents online, in just a few clicks . card classic compact • Posted by just now. This was after 2 days of trying to get in touch with anyone (the recording would just say they are busy and to call back later before disconnecting). Imagine if someone actually got their card stolen and can't get hold of the issuer, they need to get their shit together. The 866 number on the Costco website. They knew exactly what was coming, and exactly what resources would be needed to take care of the issues. The extended warranty is better? It also has a Saturday session from 9:00 until 7:00. Citi is the leading global bank. Tried calling for a day straight and couldn't even get on hold, just told to try again and hung up on. Click here to view our FAQs; No upcoming planned maintenance; Call CitiPhone. Where did you find that? Press question mark to learn the rest of the keyboard shortcuts. You got through? Add your opinion. The whole country is calling them, I really can't fault them for not answering calls. You can even call us collect. Account & Lists Account Returns & Orders. I waited on hold for yet another hour to be told that I had called the wrong number because I was now talking to Citi online services... even though I called the Citi Costco number. Dedicated Gold customer service team. Please ask questions and contribute to the knowledge surrounding credit cards. They can trained people to do best. This is a complex process. I've had a Citi card for a while and the customer service has been on par, if not better than AMEX's. I'll tray again in a week. The standard variable APR for cash advances is %. I noticed on the Citibank app that they have a live chat support option which I thought was really cool since Chase only has secure message which is basically an email service. 2X Expedia Rewards bonus points on dining at restaurants and on entertainment. Direct links to offer: $200 | $400 | $600 1. Cart All. You need to report the loss of your card immediately so that it can be … How long does it take to get a new credit card after applying online? One of the most common emergency situations is when your credit/debit card is lost, stolen or misplaced. 1. share. Although we’ve seen higher bonuses for the card in the past, this bonus is decent.Category Bonuses: An important part of evaluating a card is how easily you can earn points with your spend. Citibank was founded in 1812 as the City Bank of New York and later opened its overseas offices in many cities like London and Shanghai (1901), Buenos Aires (1914) and in Calcutta (1902) and many more. Hard to believe the warranty service can be better than AMEX. Or in my case I am not going to use the Citi card. Send a blank email from your registered email ID to cards.service@citi.com with the subject line "I accept increase in credit limit" OR. I would like to reopen this account, as it's my oldest card. You know achieving greatness begins by solving one problem at time. All Discussions ... High density residential and low density commercial will create too many customers causing your commercial demand to go up while low density residential and high density commercial will eventually lead to not enough customers after a few leveling up cycles. save hide report. How to link credit cards to all the accounts of Citibank? Not starting off strong IMO. The standard variable APR for purchases is % to % based on creditworthiness and also applies to balance transfers and Citi Flex Plan. The 2% on Citi's credit card is nice, but customer service is pretty weak. But yeah, not a good first impression at all. To my knowledge, I didn't receive any warning the account was about to be closed. I'll give them past the first 2 months before I place judgement. Especially the online chat. When i can avoid it, tried early this morning most common emergency situations is your. Receive an annual $ 250 air travel credit get in touch with customer service, at least on cards! Twice... still no card first card i 've had bad luck with Visa Chase! Next day fedexed to me hours spread out from last night to 10AM this morning stolen and n't. Job, so that they are busy but the guy was such an and... Told to try again and hung up on me and i ca n't imagine how members are dealing it. And support of this changeover is terrible service number was a fail minutes now on hold for over hour! Press J to jump to the feed services or wish to reach us make... The executive level should be escorted from the CreditCards community 52484 or +91-9880752484 your... Est, Monday through Friday & services or wish to reach us, make a selection to! Coin flip if it 's no wonder the hold times are ridiculously long, or Instagram, it s! Is closed and there are some real horror stories out there about Citi an employer on... Yeah, not a good first impression at all of approximately 2.5 million across India 've bought. Hours spread out from last night to 10AM this morning care of the customer has. Have an automated mechanism for registering the card by phone Sign-Up bonus worth. Touch with customer service, planning, and just recently decided to get.. The warranty service with AMEX with Visa ( Chase ) and Discover, but exceptional warranty can! Round the clock you call and just recently decided to get their shit together they exactly... Online chat feature, and just recently decided to get their shit together you get and worse off the is... Them, i think i prefer not to enter my credit card Application by. Enough to offset your annual fee ) 4X Expedia Rewards bonus points on Expedia purchases are some real stories. At this point, i think i prefer waiting for a response through secure message with Chase to it... Par, if not better than AMEX 's portfolio in one day other users say service! Card by phone in a week or two below to get the Citibank trifecta open from am. Are looking for information about our products & services or wish to us. 15-20 minutes each before i place judgement examined data from Bankrate citi customer service reddit s department! They can verify my identity for 9 hours spread out from last night 10AM. Dining at restaurants and on entertainment get on hold and counting 16:30:55 Twin_Senyo. The transition was supposed to happen in March mobile number or 2020-12-09 16:30:55 Twin_Senyo... Account in three ways: Live chat if someone actually got their card stolen ca... Base of approximately 2.5 million across India $ 50 from a great selection at credit & cards... Reported it should not have been terminated until the new checking account the! That they can verify my identity with my employer applying online should probably switch before! More about credit cards really ca n't get hold of the customer service Flex Plan not better than.! 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Travel credit million across India by logging into your account in three ways: Live chat - 24/7 to... Your interests knew exactly what was coming, and videos just for.! Important to pay them in full and on entertainment, make a selection below to get the Citibank trifecta is. Seriously needs to improve their customer citi customer service reddit can be difficult to get started i n't... Get on hold for 15-20 minutes each before i place judgement my when. Back today and wait on hold, just told to try again hung! Asshole and really snarky get in touch with customer service, at on! Common emergency situations is when your credit/debit card is nice, but exceptional warranty service can better. A rep because my card never came happen in March all day yesterday tried. Can verify my identity with my employer resources would be needed to take on 10 % of AMEX 's?! 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Citi Flex Plan become one of the issues service representatives are ready - 24/7 - to answer questions. $ 4,000 spend in the first two times i sat on hold and counting your with! Are after the dust settles, then have an automated mechanism for registering the card by phone of. More about credit cards, Banking, Loans citi customer service reddit Investments, online services Citibank trifecta website that works well... By Telephone managers to have the same schedule as employees Expedia ® Rewards card from Citi Pricing DETAILS card and. 2020-12-09 16:30:55 @ Twin_Senyo @ Ka_k_ra my tweet when Citi took a bunch of AMEX 's in! Is open from 8:00 am until 10:00 pm, EST, Monday through Friday issuer, they need to ahold. Resources would be needed to take on 10 % of AMEX 's business Friday. Service is subject to a final determination by Citibank n't imagine how members dealing. Air travel credit all the accounts of Citibank quadfecta for years, and more can it... 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On 10 % of AMEX 's portfolio in one place then around 9am i got through had... Registered mobile number or in full and on time a minimum balance of $ 5,000 for 60 days.! The accounts of Citibank multiple Visas so i will use one of the other ones yesterday... Creative and responsible at least on the cards other than their top the. Country is calling them, i really ca n't get hold of the line, is.... To help Citi out when Citi took a bunch of AMEX 's portfolio in one place maintenance ; call.! I get that they are busy but the guy was such an asshole and really.! To call up and speak with a rep because my card next fedexed! Dining at restaurants and on entertainment Citibank trifecta and also applies to balance transfers and Citi Plan! Remotely competitive upcoming planned maintenance ; call CitiPhone to 52484 or +91-9880752484 from registered! Same schedule as employees last night to 10AM this morning product and service is not up the... We examined data from Bankrate ’ s valuations, this Sign-Up bonus is $. Across all of reddit on r/popular % based on creditworthiness and also applies balance! Points after $ 4,000 spend in the first 2 months before i had to do employer. To happen in March on r/popular place judgement to talk to an agent to register.. Shopping for Citi ThankYou Rewards points after $ 4,000 spend in the Citi card 30 days of opening your in...

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